When That “Friend” or “Cousin” Stays Too Long

We landlords can’t be policing our rentals 24/7. Sometimes our tenants invite unauthorized   people to share the apartment with them, and we have no idea this has happened. Often, the tenant explains it away by telling you, “Oh, they’re just my cousins, visiting me from Chicago for a few days.” And you have no way of knowing the truth …

That extra person — or persons — may have a criminal record, may have no job, may bring other undesirable cronies into the area. Unless the neighbors call you to complain, you may not find out about the situation until something devastating occurs and you get the dreaded phone call at 2 AM.

So, how can we landlords/property managers prevent this? How can we keep a 4-tenant household from growing to 8 or 10 without our knowledge? Here are a few tips:

  • Do a good job of screening your applicants. If your demographic is lower end, you may not be able to do thorough credit checks. But you can certainly do criminal background checks. I use a local site here in Indianapolis, at no cost.
  • On your lease, make sure you have language stating something to this effect: “Only the following people are to live here…” And list their names and ages, including children. The lease protects you and limits them.
  • Also in your lease, include a “Usage” clause, limiting visits to 14 days, and once every 6 months. I also state that no business may be run out of the home.
  • Do apartment checks! If you see unfamiliar faces, ask questions. And then, do a recheck later to make sure those faces are gone!
  • Create good relationships with your neighbors. My neighbors know I’m a dedicated landlord who wants to run a tight ship and take good care of  my homes. I make sure they have my business card, and I encourage them to give me a call if they have any concerns about activities going on at my rentals.

Protect yourself, preserve your investment … use your lease and occasional checks to make sure you don’t have uninvited “guests” camping out for free!

Renting to Friends and Family

As a landlord, how do you feel about keeping your business separate from your personal life? Would you rent your property to a friend or relative? On the surface, it seems like a fantastic idea … you know and like each other, so it makes sense, right? You get to help  someone you care about, and fill a vacancy as well. Perfect, right?

Not so fast! Yes, there are upsides to the situation but let’s think about the possible downsides:

  • What if they feel entitled to special “perks” because of their relationship with you? Asking for upgrades you hadn’t planned on?
  • What if they end up being total slobs who don’t keep the home up to the standards you normally expect and demand of your other tenants?
  • What if they get behind in the rent and expect you’ll “let them slide” indefinitely?
  • A friendship/relationship can end up in ruins over situations like these. Are you willing to chance it?

These are just a few issues that can arise when you rent to friends or relatives. This hasn’t come up in my experience but if it does, I’ll have an honest conversation with them before moving ahead with the tenancy, for sure!

AAOA

AAOA recently invited me to do a guest piece on their site…thought I’d repost it here. American Apartment Owners Association is a very useful organization (I’m a member) for all types of real estate owners/investors across the nation. Their site offers multiple forms and services to enhance and streamline the lives of people like me! Here’s the piece I contributed:

http://www.american-apartment-owners-association.org/property-management/landlord-quick-tips/know-time-go-2/#sthash.IEAg2vSi

Watch Your Back

Whether you’re a landlord, property manager or real estate broker — I am all of these —  personal safety issues pop up frequently, and we need to be aware and prepared to deal with them before they occur.

Here are a few of my personal guidelines that keep me safe.

  • Never show a property after dark. NO exceptions.
  • Never walk in ahead of the person. Always position yourself between the applicant and an exit.
  • Don’t let them out of your line of sight.
  • Pre-screen them when they call you to set up the appointment. For example, if you find they want to squeeze six people into a two-bedroom rental, or if their income doesn’t qualify, you’ll save everyone time by denying them on the phone.
  • Don’t give out any personal information. (This doesn’t apply for real estate broker situations, of course.)
  • If you carry protection, have it with you.
  • Have 911 programmed into your cell phone. Everyone should do this, but for those of us meeting total strangers to show homes, it’s a good back-up, should all hell break loose.
  • Make sure the entire house, including windows, is locked and secure upon leaving.

Hopefully, you’ll never be put in a precarious situation but it’s like my mom always used to say … “Better safe than sorry.”

Thanks, Mom.  🙂

Applicants With No Credit

If you’re a landlord and your properties are mid- to high-end, you probable run credit checks on your applicants, as you should!

With my lower income properties, I don’t normally do this, as many of my tenants have never established a credit history … they pay cash for everything. This is unbelievable to many, but makes a lot of sense to some people. They’ve decided they’ll never buy anything until they have the money to purchase! What a novel idea, right? And not a bad one, at that! Others who have had credit in the past have totally trashed it … unpaid bills and credit cards, etc.

But that scenario isn’t limited to lower income folks, believe me. And so we get back to the issue of credit checks on the mid- to higher-income applicants. When you run someone’s credit (I use National Tenant Network — they’re excellent) and it comes back as non-existent, you’ll need to check on a few issues:

  1. Did they record their Social Security number correctly on the app? Have them repeat it back to you for verification. If that can’t be done, raise the red flag!
  2. Maybe they really don’t have ANY credit that’s been established. This is certainly possible, especially with young people who have not used credit cards or had utility bills in their names.
  3. That person may not be included in that reporting bureau’s files. There are three major bureaus — Trans Union, Experian and Equifax. Make sure you recheck that.
  4. Did they mention any credit cards on the application? If so, and there’s no report that comes back, they’re lying. If you have a credit card, you have a credit history.  Recheck the driver’s license, SS number, etc. Something’s not right … get ready to raise that red flag.

Many people present well, and aren’t what they appear. That’s why the application process is another tool we use to help determine qualifications.

On the other hand, I’ve rented places to people with no credit trail, and I’m not afraid to do that. I talk with the employer, verify income, talk with the previous landlord, do a drive-by of the previous residence to check the neighborhood and condition of the property, and assess the applicant personally. And from there, if there are no other parameters to lean on, I go with my gut.

Happy screening!

 

 

Renter’s Insurance

Some landlords force the issue and require their tenants to purchase renter’s insurance, some do not. It’s a personal choice.

For many, money is tight and spending extra money on insurance isn’t an attractive option for them, even though it’s fairly inexpensive … about $10-20/month, depending on what value you place on your belongings.

I make my own tenants aware that the owner has insurance on the building, but not their contents, and I leave the decision to them. But a few people I manage properties for have made renter’s insurance a requirement in their lease agreement. The tenant has to provide me with proof of insurance.

And this past year, a supply line for a toilet at one of those properties broke while the tenants were at work. Three rooms totally flooded, damaging several pieces of furniture. Those tenants were sooo glad they had that insurance!

The policy protects them in several situations:

  • Robbery
  • Vandalism
  • Flooding of the house due to rain or broken plumbing
  • Fire
  • Liability — the dog bites someone, or a guest gets hurt at the home
  • Many policies cover hotel cost in the event the tenant would have to move out temporarily

So although I don’t require it, renter’s insurance is probably worth the expense … just ask someone who’s had to submit a claim!

 

Fakers and Frauds

How do you spot a fake or a liar?  I’ve had hundreds of people submit rental applications over the years and some of the crap they try to pass off as “truth” is incredible!

So, how to prevent this?  Here are a few tips:

  • Have them show you a photo ID and check the address against the address they put on your application.  Also, make sure the name matches, of course.
  • Have them bring a paycheck stub or proof of income. And then, take a good, hard look at it.  Are there shadowy areas on the paper?  Typos?  Different fonts?  These items can indicate photo-copying and tampering.  Requiring this piece of supporting evidence of income will exclude many scammers.
  • Make sure there’s a spot on the app that asks for names/ages of people to live in the property.  And try to have all of them meet you there before you commit to a rental agreement.  If they’re not willing to do this, I’d be suspicious.
  • Check out the company that employs them; do a Google search.  Addresses and numbers should match what’s written on the app, and on the paycheck stub.
  • Although I don’t do credit checks for my lower income properties, I use National Tenant Network (NTN) for my credit/background checks on all of my middle/higher-end  properties I own or manage for others.   I cover the cost by charging my applicants $35 as a fee for applying.
  • Charging an application fee weeds out people who aren’t serious about renting from you.
  • In addition to the above list, I always try to drive by the place they currently live.  Is it a dump?  Is there trash in the yard and on the porch?  Does it look filthy?  Is the home in decent repair?  I find it funny that, quite often, people say they want to move because they have a slumlord who doesn’t fix things, etc.  Really?  You chose to move into that dump in the first place, right?  Doesn’t make sense …

If you add the above items to your checklist, you’ll be more likely to weed out the frauds and scammers.

Good luck, and happy hunting!  🙂

 

 

Finding Good Contractors

I do a lot of the work on my rental properties, but there are certain things I don’t know how to do, or just don’t want to do on my own.  So, how does a homeowner find good, honest contractors?

  • Networking — I’ve found some wonderful people through other investors.  I’d much rather use someone my friends have been happy with than take a chance on a complete stranger.
  • Angie’s List — I used to think this website included mostly higher-priced contractors, but I’ve actually found a couple of high quality people through Angie’s List, and their prices were reasonable.

I’ve had a few bad experiences after hiring workers who approached me, offering a good deal.  For example:   Someone offered to paint the trim on my big four-plex several years ago, and the price was fantastic.  He gave me references and of course, I checked those references.  He got glowing reviews so I went with him.  He asked for 1/2 the money up front, which is fairly common, and began work the next day.  And after that first day, I never saw him again!  Another hard lesson learned … His “references” were most likely friends or family members.

So over the years, I learned to rely on friends and other investors/landlords when looking for new contractors.  That system usually works well every time.  And if an unknown offers you a deal that seems too good to be true, don’t be tempted to grab it … you’re probably being scammed!

 

Before You Buy …

When new investors consult with me about getting started in the rental business, the first question they usually ask is, “How do I know where to buy?”  After I ensure they have the finances for the purchase figured out, my answer is pretty straightforward:

1)  Make the property within a 30-minute drive from your home.  Gas is expensive, and if you buy a fixer-upper, you’re going to be spending enough money on the rehab without driving all over town to get there!

2)  Check the schools and amenities in the area.  Good schools and access to conveniences and the bus line attract renters and enable you to charge higher rent.

3)  Stop in at the local police station and get a crime run covering the past year.  Petty stuff like theft or disturbing the peace isn’t a huge deal, but if you see armed robbery, stabbings, drug crimes and worse, run!

4)  Drive your chosen neighborhood at various times of day … morning, noon, evening, weekends.  Notice who’s walking the street and “out and about.”  What do the residents’ vehicles look like?  How about the residents themselves?

5)  And lastly, TALK to people.  It’s incredible what you can learn this way.  Talk to neighbors, tell them you’re considering buying a home there (don’t tell them it’s going to be a rental … some may suspect you’re a slumlord).  Stop in at a local restaurant/bar and speak with a server or bartender who’s been there a while.  They’ll be a wealth of information … they may tell you more than you want to know.  LOL.  But that’s okay, you’re on a fact-finding mission.

If you do your “due diligence” prior to the purchase, you won’t suffer buyer’s remorse when the deal is closed.  It’s worth the time spent, trust me.

And, happy hunting!  🙂

Pre-Screening Tenants

I’m — basically — a trusting person.  But this personality trait doesn’t work well in the wacky world of landlording.  I found that out the hard way, early on in my career.  Choosing to think the best in people, I believed what my tenants said.  When they told me the (late) rent would be in my hands “next week,” I believed them.  When that didn’t happen, I waited patiently when they promised it for the following week.

Fortunately, I wised up through the years and I file evictions quickly when rent isn’t being paid, or when someone is trashing the apartment.  But how do you improve your chances of finding a great tenant before they sign on the dotted line?

One great way to do this is to check out the neighborhood they are moving from.  Is the applicant willing to have you stop by and visit their current residence?  If so, take advantage of the invitation!  This visit will speak volumes about how they live and care for their home.  Is it clean and orderly inside?  Even if it’s a bit cluttered, are the floors, appliances, bathrooms clean?  Does it smell funky inside?  If there’s a basement, make sure you check that out as well.  Sometimes, there’s scary stuff going on in basements!

If the applicant isn’t comfortable having you stop by, BEWARE!  This is a red flag.  If they move into your rental, they won’t want you to stop by there, either.  If they give what you feel is a valid reason for refusing, do drive the neighborhood and check out their particular house and yard.  Is there trash in the yard or on the front porch?  Is the home well-kept?  How about the back yard area? Is there trash scattered around?  Are there people “hanging out?”  Do the windows have proper coverings, or tattered sheets hanging up?  What about vehicles?  You can tell a lot about a person by the look of their car(s), inside and out.

Beyond these things, I always observe the personal cleanliness of the applicant/family.  This factor has a bearing on how they’ll treat my rental as well.

Aside from the obvious factors — work history, financial ability to pay, rental history — the above factors are equally important.  A filthy tenant who pays you on time, every time, is still a filthy tenant.  You will lose time and money renting to that person.

So protect yourself.  Go the extra mile … check out their living habits.  It’ll be worth it down the road.

Onward and upward!   🙂